Refunds
Not installed: a full refund within 14 days. Installed: a refund or a replacement if a fault on our side can't be fixed.
Not installed: a full refund within 14 days, no questions asked.
Installed, but no service at all because of a fault on our side that support couldn't fix: a full refund or a free replacement.
Bought the same plan twice by mistake: the unused one is refunded.
No refund for unused data on a working installed eSIM, or after the validity ends. If your phone turns out not to support eSIM or is locked to a network, the 14 days still apply as long as you haven't installed the eSIM.
Email support@peregrinapp.com with your order details. We reply within 2 working days, and refunds reach you in 5 to 10 working days.
Still stuck?
Email us with your order number and the phone you're using. We reply within 2 working days.