Check your phone takes an eSIM
Dial *#06#: if you see an EID, your phone supports eSIM. It also has to be unlocked.
- Open the Phone app and dial *#06#.
- If you see a number labelled EID, your phone supports eSIM.
- Check the phone is unlocked, meaning not tied to one network. Phones bought outright usually are. Not sure? Ask your network before you buy.
If you bought for a phone that turns out not to work and haven't installed the eSIM, you can still get a full refund within 14 days.
Still stuck?
Email us with your order number and the phone you're using. We reply within 2 working days.