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Refund Policy

Last updated: 4 October 2026

Our aim is simple: we do not keep the money for an eSIM you could not use. The rules below make that precise.

When you get a refund

  • You have not installed the eSIM: you can ask for a full refund, no questions asked, within 14 days of buying.
  • A technical fault: if you installed the eSIM and got no service at all because of a fault on our side, and our support team could not fix it, you get a full refund or a free replacement.
  • An accidental duplicate: if you bought the same plan twice by mistake, the unused copy is refunded.

When there is no refund

  • Once the eSIM has been installed on a device, the right of withdrawal ends. An eSIM profile is single-use and counts as consumed on installation. There is no partial refund for unused or remaining data on an installed eSIM.
  • Device incompatibility: purchases for a device that does not support eSIM or is locked to a network. Checking compatibility before buying is your responsibility. Even then, if you have not installed the eSIM, your 14-day refund right still applies.
  • Data that could not be used because the validity period ended.

About the right of withdrawal

eSIMs are digital content delivered immediately. By completing the purchase you expressly agree to immediate delivery and acknowledge that your 14-day right of withdrawal ends once the eSIM is installed on a device. As long as it is not installed, your right of withdrawal remains.

How to ask for a refund

  1. Write to destek@peregrinapp.com with the order details from your order email.
  2. We reply within 2 working days at the latest.
  3. Approved refunds go back to the payment method you used and reach your account within 5 to 10 working days, depending on your bank.

This policy does not limit the mandatory consumer rights of the country you live in.