No connection after landing
Give it up to 10 minutes, check data roaming is on for the eSIM, then restart. Still nothing? Email us.
- Wait up to 10 minutes after landing.
- Check data roaming is on for the eSIM and the eSIM is selected for mobile data.
- Turn flight mode on and off, or restart the phone.
- If your order shows an APN, check it's entered.
Still nothing? Email support@peregrinapp.com with your order number and phone model.
If the eSIM gets no service at all because of a fault on our side that we can't fix, you get a full refund or a free replacement.
Still stuck?
Email us with your order number and the phone you're using. We reply within 2 working days.